Nameless

Support

Need a hand? Email [email protected]. Tell us what you were doing, what you expected and what happened, and include your phone model if you can.

When is a file backed up?

Only once our storage has confirmed it holds the complete original. Until then the app keeps the file on your phone and keeps trying.

Is it safe to free up space?

Before the app offers to remove anything from your phone, it asks storage again, right then, whether it holds each complete original. Anything not confirmed at that moment stays on your phone.

A backup seems stuck

Keep the app open on a steady connection. Backups pick up where they left off, so a dropped connection never means starting a file again.

Deleting a file

Delete it from your library in the app. It leaves your library straight away and the stored copy is permanently erased 30 days later.

Deleting your account

Delete your account from your account settings in the app. Every file, preview and detail we hold is erased, along with your sign-in account.

Where are my files?

With Cloudflare R2, encrypted at rest. Our privacy policy has the details.

Can Nameless see my photos?

We never look through your files. For more, turn on Private backup in Settings: your phone then locks new backups before they upload, so only your devices can open them. Save the recovery key it gives you. Without it, a new phone cannot open your locked files, and we cannot recover them for you.